Customer Service Representative

Customer Service Representative

The Veteran who needs that migraine device? You're the reason it shows up on time.

Somewhere today, a Navy corpsman at a Military Treatment Facility picks up the phone and orders a piece of equipment for a Veteran in her care. On the other end of that call is someone at QB Medical who picks it up on the first ring, knows exactly what she needs, and makes sure it ships.

We're hiring that someone.

QB Medical is a business based in Chula Vista. We distribute medical equipment and supplies to VA Medical Centers, Military Treatment Facilities, and DoD healthcare sites across the country. Every order we touch ends up in the hands of a clinician caring for a Veteran, a Service Member, or a military family.

That is not a bullet point on our website. That is the whole job.

HERE'S THE REAL PITCH

Most customer service jobs are invisible. You answer the phone, you close the ticket, you clock out, and nobody outside your cubicle could tell you what you actually did all day.

This one is different, for three reasons:

1. The work is visible. We are a small, tight team. Leadership knows your name by the end of week one. Your good ideas get implemented, not filed.

2. The customers are worth it. You are supporting the nurses, therapists, and contracting officers inside the VA and DoD who take care of our Veterans. When you fix something for them, you can feel the weight of it.

3. The path is real. We run a modern stack (Salesforce, cloud phones, real CRM automation) and we train people up. Customer service here is a starting line, not a ceiling.

WHAT A GOOD DAY LOOKS LIKE

You walk in, coffee in hand. A VA purchasing agent emailed overnight about a delayed shipment. You have the answer in Salesforce before she's back at her desk, and you call her anyway because a voice beats an email.

A sales rep in the field needs a quote turned around fast. You build it clean, confirm the delivery date, and send it out before lunch.

In the afternoon, a return comes in. You process it without drama, update the account, and flag a pattern you've been noticing to your manager. That pattern turns into a process fix next quarter, and your name is on it.

You leave at 5. Nothing is hanging. You did work that mattered.

WHAT YOU'LL ACTUALLY DO

• Answer inbound calls and emails from VA, DoD, and military healthcare customers, and own each one until it's resolved.
• Enter orders accurately in Salesforce, confirm delivery dates, and keep customers in the loop.
• Partner with our sales, operations, and contracts teams so nothing slips through the cracks.
• Follow up proactively. We call customers before they have to call us.
• Handle returns and corrections cleanly, and document everything.
• Keep Salesforce records sharp: contacts, accounts, notes, next steps.
• Spot service breakdowns and process gaps, and tell us about them. Then help fix them.
• Protect the confidentiality of every customer and account you touch.

WHO WE'RE LOOKING FOR

You do not need to check every box. You do need to recognize yourself in most of these:

• You have 2+ years of customer service experience and you can stay calm when a customer is not.
• You have 1+ year in order entry, fulfillment, or returns, ideally somewhere the details actually mattered.
• Salesforce or CRM experience is a plus, not a requirement. If you pick up software fast, we will teach you.
• High school diploma required. Associate's in Business Administration or a related field is nice to have. Four or more years of directly relevant experience can stand in for the diploma.
• You write a clear email. You de-escalate a tough phone call without breaking a sweat.
• You own things. If you see a loose end, you tie it. We shouldn't have to ask you twice.

BONUS POINTS IF

• You've worked with VA, DoD, or military healthcare customers before.
• You know medical devices, DME, or med supply distribution.
• You served, or you come from a military family.
• You see broken processes and can't stop yourself from suggesting a fix.

WHAT YOU GET

• Full-time, hourly, on-site at our Chula Vista office.
• Standard business hours, Monday through Friday. No nights. No weekends.
• Competitive hourly pay based on what you bring to the table.
• Health benefits, PTO, and paid holidays.
• A leader who answers your questions, a team that has your back, and a company where your work is seen.

IF YOU'RE STILL READING

You already know if this is for you.

Apply through Indeed with your resume. If you want to jump to the front of the line, add a short note (three sentences is plenty) telling us why this job, and why now.

We read every one.

QB Medical, Inc. is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and an Equal Opportunity Employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Veterans and military spouses are strongly encouraged to apply.

Job Type: Full-time

Pay: $17.25 - $19.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• order entry, fulfillment, and returns: 1 year (Preferred)
• Customer Service: 1 year (Required)
• data entry: 1 year (Required)

Work Location: In person