Customer Service Representative

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)

Position: Customer Service Representative

We're hiring a Customer Service Representative who’s passionate about building relationships and driving results.

In this key role, you'll play a vital part in growing our sales and delivering top-tier service to our valued customers. If you're a proactive communicator with a customer-first mindset and a knack for sales, we’d love to hear from you!

What’s in it for you:

Pay: $20/hr. based on experience
Schedule: 7 a.m. - 4 p.m. (Monday-Friday)
Competitive Medical – Dental – Vision
Corporate Wellness & Appreciation Programs
401(k) Traditional & Roth with Match
Paid Time Off & Paid Holidays
Life Insurance, Short-Term and Long-Term Disability
Great TEAM environment

Your Day-to-Day: to excel in this role, you will need to...

Serve as a customer service representative: you will build and maintain strong relationships with existing and potential customers through effective communication and exceptional service. You will engage our customers and sell our product through email, phone, and occasionally in person.
Communicate with customers through inbound and outbound phone calls
Proactively identify and pursue sales opportunities to meet and exceed sales targets.
Our Inside Sales Representatives develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers.
Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures.
Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary.
Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction.
Make efforts to achieve the short-term sales targets and improve goodwill of the organization
Establish friendly relations with customers and maintain ongoing relations with the customers
Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required.

What kind of Counter Sales and Customer Service Rep do we need?

1+ years proven building material knowledge preferred
Passionate and experienced individual to provide outstanding customer service to new and existing customers by phone or in person via counter sales as needed
Energetic individual who actively manages ongoing customer communications and coordinating logistics in various projects and assignment

Should You Apply? If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

You have previous inside sales representative experience, preferably in the building materials or construction industry. Alternatively, you have served as a customer service representative in similar industries.
You have strong communication and interpersonal skills, with the ability to build rapport with customers. Your communication is factual, polite, and professional in nature – you will develop expertise from training and experience.
You are reserved, yet people focused. You have a strong focus on repeatable, very high-quality results, and use your customer-focused mindset to solve problems.
Knowledge of Rugby's product offerings or a willingness to learn.
Proficiency in using CRM software and other sales tools.
You prefer a steady, even pace of work, with a lot of predictability from one day to the next yet are goal-oriented with a track record of meeting or exceeding sales targets.

At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.

Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative