Customer Service Representative

Customer Service Representative

Are you passionate about making a difference? Are you driven by the desire of helping others have a quality life?

Trans-Oceanic Life Insurance Company (TOLIC) has been assuring Puerto Rican families for 60 years. We are a state-of-the-art company focused on improving the quality of life of its insured, employees and agents, providing insurance coverage to suit consumer needs, supported by a service of excellence. TOLIC is expanding its operations and advancing its vision of being the leading provider of supplemental health insurance plans. Supported by technological innovations we strive to create financial opportunities targeted to facilitates the development of our people and the community we serve.

Job Summary

We are seeking talent for a professional career opportunity as Customer Service Representative in our corporate office in San Juan, Puerto Rico. The ideal candidate must possess an Associate or Technical Degree with 1 to 2 years of experience in position with similar responsibilities. Also, the candidate should demonstrate proficiency in Excellent Customer Service, Fully Bilingual, Goal-oriented, attention to details and Excellent Documentation Skills.

Essential Job Responsibilities

• Attend customer interactions mainly by telephone (inbound and outbound), in order to provide guidance on products, coverage, claims status and applications, among others; make calls and channel requests through the Referral Program to guarantee an exceptional service with a quick response of information and problem solving to clients, agents and employers.
• Occasionally supports the handling of fax, email, postal mail or public attention in support of Back Office, as instructed by the supervisor.
• Carry out system maintenance, send correspondence via fax, mail and / or email, and issue certifications and letters of notifications to the insured to provide documents and information about policies to insured and employers.
• Document in the system in a clear, concise and precise manner, all interactions with clients, employers and agents in order to maintain an up-to-date record of the client's information, the matters worked with in the past, as a reference for future consultations.
• Refer to the immediate supervisor referrals of sales of existing customers or prospects to channel the sale through agencies and the customer is promptly served.
• Carry out tasks and / or projects related to the position as required.

Job Specifications

• Associate or Technical Degree
• 1 to 2 years of experience as a Customer Service Representative
• Fully Bilingual (Spanish and English)
• Excellent verbal and written communication skills
• Basic knowledge of MS Office (Word & Excel)
• Excellent interpersonal skills
• Goal-oriented
• Oriented to the service is core
• Attention to detail / analysis of related documents
• Ability to handle multiple tasks simultaneously
• Experience in delivering client-focused solutions and in creating long-lasting relationships
• Domain of privacy regulations and security of information protected under the laws of HIPAA and any other law related to the protection of information

Job Type: Full-time

Pay: $11.50 - $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person