Customer Service Representative

Hello! Here at Wasatch Window Well Covers, we manufacture and install basement window well covers for the Wasatch Front and Denver Colorado areas. We are currently searching for a practiced Customer Service Representative (CSR) both to guide our customers through a positive order experience and to handle day-to-day operations.

Ok, wait, that was way too stuffy. Here's the low down, we're looking for some people that have fun personalities, and a strong work ethic that will show through their voice when taking customer's phone calls. We like to have fun, we have a great team that works hard and cares about our customers. Each CSR has assigned customers that they get to watch and help through the customer journey. This role is really about being able to provide answers and assistance to our customers as necessary. The goal is to help each customer know that they're valued and help provide the best experience possible.

So, if you're not having fun it'll make that whole thing a bit difficult. Right?! Hence the reason its also important to have fun working.

We need fun people, with experience in customer service and inbound sales to come add to our already SWEET team.

Below is a few more of the boring details, please look them over, and if you're interested, have experience and a fun attitude, send us a resume and we'll chat more about it with you.

- We offer a M-F, 9-5 schedule, meaning you always have a free weekend!

- CSRs need to have strong communication skills with customers and with other members of the team, including being able to clearly explain all of our processes and products. You will also be expected to be confident in your customer interactions so that they feel comfortable placing their trust in us!

- The starting pay for this position is $16-20/hour DOE with bonuses

- We currently do NOT offer health insurance

CSR responsibilities include but are not limited to:

• Responding to inbound customer text messages, phone calls, and emails
• Placing orders into our computer systems
• Navigating multiple digital databases
• Collecting card payments
• Educating customers on products and services
• Reporting to office manager
• Overseeing day-to-day operations
• Working closely with all departments to maintain a superior customer experience
• Maintaining accurate records of customer interactions

YOU MUST MEET THE FOLLOWING REQUIREMENTS

• 3+ years customer service
• Some call center experience
• Ability to navigate simple electronic systems
• Maintain a professional daily appearance (causal is ok, but something you feel comfortable wearing in front of customers and managers)

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Shift:

• Day shift

Experience:

• customer service/sales: 2 years (Preferred)

Work Location: In person