Customer Service Representative

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energy, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for everyone who interacts with us. This paid position offers an exciting opportunity to develop your office management and customer support skills while making a meaningful impact every day.

Responsibilities

• Greet customers and assist with their inquiries in person or over the phone using multi-line phone systems.
• Manage incoming calls with excellent phone etiquette, directing calls efficiently and professionally.
• Maintain accurate records through data entry, filing, and proofreading to ensure all customer information is up-to-date.
• Support office operations by handling administrative tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar software.
• Provide exceptional customer service by addressing questions, resolving issues promptly, and supporting clients with their needs.
• Collaborate with team members in a bilingual environment (if applicable) to ensure clear communication and excellent support for diverse customers.

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications.
• Previous office experience including clerical work, data entry, filing, and general administrative support.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proven customer service skills with a focus on professionalism, patience, and active listening.
• Familiarity with multi-line phone systems and phone etiquette standards.
• Bilingual abilities are highly desirable to serve a diverse clientele effectively.
• Experience in office management or as a receptionist—dental or medical receptionist experience is a plus—along with personal assistant or calendar management skills.
• Basic bookkeeping knowledge including familiarity with QuickBooks is advantageous.
• Strong typing skills combined with attention to detail for proofreading and data accuracy.
• Time management skills that enable prioritizing tasks efficiently while maintaining high-quality support. Join us as a Customer Service Representative and become an essential part of a vibrant team dedicated to delivering outstanding service! Your enthusiasm and organizational expertise will help create memorable experiences for our customers while advancing your career in a supportive environment.

Pay: $22.00 - $25.00 per hour

Application Question(s):

• Speaks Spanish

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in San Jose, CA 95139