Customer Service Representative

Job Summary:
We are seeking a friendly and professional Customer Service Rep to join our Miami team. As a CSR, you will be the first point of contact for our guests and members, providing exceptional customer service and ensuring a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in guests and members efficiently and accurately
- Handle member inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to ensure member satisfaction
- Maintain a clean and organized front desk area

Skills:
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and problem-solving abilities
- Bilingual or multilingual skills are a plus
- Knowledge of customer service practices and procedures

Qualifications:
- High school diploma or equivalent required; degree in hospitality management is a plus
- Previous experience in a front desk or guest relations role preferred

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and enjoy working in the hospitality industry, we encourage you to apply for the position of Front Desk Team Member.

Job Types: Full-time, Part-time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person