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Customer Service Representative

Live in Western NY? Join a Top Workplace!

Velocitii is hiring Remote/In-Person Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.

Ready to be part of something great? View our website to learn more and apply today!

WHAT’S IN IT FOR YOU – THE PERKS! 

Compensation & Incentives

Start at $17/hour with paid training
Pay increase after90 days of proven performance
Annual bonuses and merit raises available

EZ Access MD – Free Healthcare for You & Your Family!

Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

Healthcare, life insurance, and 401(k) kick in the first of the month after hire
Sick time and PTO start accruing on day one—use sick time right away!
After90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
Get paid to give back with volunteer time off

Company-Provided Equipment

We’ll set you up with everything you need to succeed—no equipment worries!

Remote Work

Work comfortably from home and skip the commute.

Supportive Culture

Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

Enjoy access to training, coaching, and mentorship to grow your career.

Consistent Schedule

Monday–Friday shifts start at 8:00 or 8:30 AM—no weekends!

A DAY IN THE LIFE

As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

You’ll:

Put customers first and build trust
Communicate clearly and professionally
Stay calm and empathetic under pressure
Be reliable and meet performance goals
Support payment needs and follow procedures
Keep records accurate and respond to emails daily
Pitch in when needed and stay flexible

WHAT WE'RE LOOKING FOR

Required:

1+ year of customer service experience in a call-center/dispatcher setting
Must live within 50 miles of Medina, NY
Strong verbal and written communication
Organizational and problem-solving skills
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED

Preferred:

Familiarity withAS400.

Additional expectations:

Participate in virtual interviews using a computer with a working camera OR schedule an in-person interview
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps:
Internet speed test
Background and drug screening
Pick up equipment at our Medina, NY office

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!

Pay: From $17.00 per hour

Benefits: