Customer Service Representative

Job Summary:

We are seeking a professional Customer Service Representative to handle incoming calls and live chat inquiries efficiently. The ideal candidate should have strong communication skills, good knowledge of Bahrain’s areas, and the ability to provide excellent customer support using computer systems.

Key Responsibilities:

• Respond promptly to incoming customer calls in a professional manner.
• Handle customer inquiries via live chat efficiently and promptly.
• Provide accurate information about services, locations, and general inquiries related to Bahrain.
• Resolve customer issues and complaints effectively while ensuring customer satisfaction.
• Maintain clear and professional communication with customers at all times.
• Use computer systems and internal tools efficiently to manage customer interactions.
• Record and document customer interactions and follow up when necessary.

Requirements:

• Previous experience in customer service or call center is preferred.
• Good knowledge of Bahrain’s areas and locations.
• Strong computer skills and ability to navigate multiple systems efficiently.
• Excellent communication skills and a polite, professional attitude.
• Ability to handle multitasking (calls and chats simultaneously).
• Fluent in English (required); Arabic is a strong advantage.

Preferred Skills:

• Problem-solving skills and ability to stay calm under pressure.
• Team player with a positive attitude.
• Strong listening and interpersonal skills.

Pay: BD200.000 - BD250.000 per month

Work Location: In person