Customer Service Representative

ARE WE LOOKING FOR YOU?

Do you love people? Can you kill them with kindness? Has anyone ever told you that you smile too much? We need people that seek to make others happier. We need you!

The Customer Service Representative (CSR) is a guest experience role that involves checking-in guests, charging admission, and working behind the bar serving guests drinks and taking food orders. Although you'll be pouring beer and cider from taps, no prior restaurant/bar experience required, because we don't offer cocktails or mixed drinks. Of course, you’ll have to learn about the beverages, the food, and our brand, but providing excellent service to people is 99% of the job.

We take great service extremely seriously. We don’t analyze how quickly any of our staff pours drinks or how many guests they serve per hour- all we care about is how well they interact with customers. Our arcade is family-friendly, so patience with kids and teens is a great asset!

An effective CSR creates a welcoming environment, smiles, and is overall someone that guests enjoy interacting with. CSR's need to be perceptive and possess the intuition to understand how to provide the best experience possible. CSR's should find it rewarding to serve others and that joy is paramount to being successful in the role.

Do you have to be the best? Are you consistently a top performer, regardless of what you are doing? Is it difficult to stand still, because you always find things to do? This could be the place for you. If you want to coast, do the bare minimum, and have a cushy gig, then move along. If you don't have a strong passion for hospitality and drive to create memorable guest experiences, you won't make it here. Slackers need not apply.

These are part-time positions. We need people that can work weekends, Friday-Sunday anywhere from 16-24 hours per week. Evening and weekend availability will be required. This is an ideal role for someone looking for their perfect weekend gig!

Pay is $2.13/hr plus tips. Including tips, the average is $17/hr at Cidercade Arlington.

If interested, we’d love to hear from you!

ABOUT THE CIDERCADE

Cidercade is a family entertainment center by day and an arcade bar by night. Cidercade guests pay a small admission fee to enter and then have access to play hundreds of retro and modern arcade games. The best part- all of the machines are set to free play. The selection of games, activities, and experiences varies by location. The bars are all stocked with Wild Acre beer and Bishop Cider. To round-out the concept, the majority of locations offer restaurants with high-quality food.

This self-proclaimed hidden gem originated in Dallas, but has added additional locations across the states of Texas (Dallas, Arlington, Fort Worth, Austin, and Houston). The company has been recognized by Inc. as one of the fastest growing companies in the country. If you are looking for a place that values your efforts and has growth opportunities, we'd love to hear from you.

We are family-friendly during the day, but 18 and up starting at 9pm every single day.

Responsibilities

• Greet and serve customers in a friendly and efficient manner, ensuring a positive overall experience.
• Serve beverages while adhering to food safety standards.
• Operate the POS system accurately to process orders and payment transactions.
• Maintain cleanliness and organization of the bar and arcade area, including proper storage of supplies.
• Collaborate with kitchen staff and management to ensure smooth service during busy periods.
• Handle customer inquiries and complaints professionally, enhancing overall customer satisfaction.
• With pride and a sense of ownership, perceptively figure out what needs to be done (helping customers, checking on the bathrooms, taking out trash, etc.).

Qualifications

• Proven experience in customer service within a restaurant or bar setting preferred.
• Proficiency in using POS systems is preferred, but not required.
• Strong time management and sales skills.
• Ability to work effectively in a fast-paced environment.
• Ability to multitask and manage guest flow effectively.
• Ability to remain calm and professional under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• TABC Certification and a Food Handler License will be required within the first 30 days of employment.

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to walk, bend, and lift up to 25 lbs.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person