Customer Service Representative

Position: Customer Service Representative

Worksite: 100% Remote Role

Duration: 6 months (Possible extension)

Tentative Start date: June 22th, 2026 – Client is expecting 100% attendance for the first 90 days

Shift: Monday – Friday (any 8-hour shift between 8:00 am to 6:30 pm EST)

Shift Schedule: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities for Overtime as needed to support storm related activities.

Job Description:

Responsibilities:

The Customer Services Representative will leverage call center experience serving as Tier1 Agent to deliver excellent customer service thru incoming and outgoing phone, email, and chat inquiries from customers, process applications and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de-escalating caller situations, adapt quickly to change, and working in a team environment.

Key Responsibilities:

Answer incoming phone calls, chats, and or emails

Conduct outreach phone calls and or emails.

Provide outstanding customer service.

Recognize and follow call flows with scripts.

Research and review customer inquiries.

Research information using multiple systems.

Relay research findings and outcomes to customers.

Manage customer contact while balancing the entry and review of all customer documentation.

Successfully achieve individual production metrics and contribute to the success of the broader teams’ goals.

Maintain compliance and adhere to quality standards aligned to reduce operational risk.

Protect the privacy of clients while using multiple data sources and systems.

Identify and escalate appropriate issues.

Clearly documents call information and encounters in call logs.

Recognize and alert management of risk and trends.

Quickly transition from one task to another.

Maintain a professional demeanor.

Other duties as assigned.

Basic Qualifications:

2 years of Customer Service experience.

1 year of Call Center Agent experience.

6 months of Utilities or Health & Public Services experience.

Requirements of the Role:

High School Diploma or GED.

Internet access sufficient to handle calls received via the Internet.

Quiet and private remote work location.

Proficiency with computers: Experience using the internet, email via Outlook, etc.

Data entry experience.

Listening, verbal, and written communication experience.

Microsoft Office (Excel, Word, Outlook, and Teams) experience.

High School Diploma/GED.

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• What is your email address, contact number, and the best time to call you?

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center Inbound/Outbound: 2 years (Preferred)

Work Location: Remote