Customer Service Representative

Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our vibrant team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and service to our valued customers. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help foster positive relationships and ensure customer satisfaction. This paid position offers an exciting opportunity to develop your office management and communication skills in a fast-paced environment.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions.
• Manage front desk operations, including greeting visitors, scheduling appointments, and maintaining a welcoming environment.
• Utilize computer skills to perform data entry, update customer records, and manage office documentation using Microsoft Office and other relevant software.
• Handle clerical tasks such as filing, proofreading documents, organizing files, and maintaining accurate records.
• Support office management activities including calendar management, appointment scheduling, and coordinating meetings.
• Provide excellent customer support by addressing concerns efficiently, offering solutions, and ensuring a positive experience for all clients.
• Assist with bookkeeping tasks using accounting software to track transactions and maintain financial records.

Qualifications

• Proven experience in office management or administrative roles with strong clerical skills.
• Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry tools.
• Prior customer service experience demonstrating effective phone etiquette and interpersonal skills.
• Bilingual abilities are highly desirable to serve diverse customer needs effectively.
• Strong organizational skills with the ability to multitask efficiently in a busy environment.
• Experience with multi-line phone systems, front desk operations, and office management preferred.
• Knowledge of medical or dental receptionist duties or personal assistant experience is a plus.
• Ability to manage time effectively while maintaining attention to detail through typing accuracy and proofreading skills. Join us in creating a welcoming atmosphere where every customer feels valued! This role is ideal for energetic individuals eager to grow their administrative expertise while making a meaningful impact through excellent service delivery.

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Able to navigate (walk) a production floor with forklift traffic and heavy machinery?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 10 years (Required)
• Customer service: 5 years (Required)
• Data entry: 10 years (Required)

Location:

• Saint Petersburg, FL 33714 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Saint Petersburg, FL 33714 (Required)

Work Location: In person