Customer Service Representative

Job Description: Customer Service Representative

About the Role

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. This is a full-time, office-based position responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, patience, and the ability to handle multiple customer interactions efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Handle customer complaints and provide appropriate solutions or alternatives
• Maintain accurate records of customer interactions and transactions
• Follow up with customers to ensure issues are resolved effectively
• Assist in processing orders, returns, and exchanges
• Collaborate with internal teams to resolve customer concerns
• Provide product/service information and guidance to customers

Requirements

• Previous experience in customer support Minimum 1 Year
• Strong communication skills
• Ability to handle challenging situations with professionalism
• Proficient in Microsoft Office
• Strong problem-solving and multitasking abilities
• Good teamwork and interpersonal skills
• Punctual, responsible, and customer-oriented

Benefits

• Competitive salary (PKR 45,000 – 50,000, depending on experience)
• Supportive and professional work environment
• Opportunities for career growth and development

Position Type: Full-time, On-site, Model Town, Link Road, Lahore

Applying to Infinix Holding — How It Works

• You will be applying through a short digital process. It takes approximately 10–12 minutes. Please read this before you begin.
• Before you start, have these ready:
• Your CV (PDF or Word, under 10MB)
• Your current salary details
• Your notice period
• Step 1 — Fill in your profile
• Complete the application form with your personal and employment details. All fields marked with an asterisk are required.
• Step 2 — Upload your photo (optional but encouraged)
• A recent, clear photo of your face helps our team put a face to your application. It is not required, but applications with a photo are reviewed first.
• Step 3 — Upload your CV
• Attach your CV in PDF or Word format. This is mandatory.
• Step 4 — Complete the pre-assessment
• Once you submit your profile, you will be taken directly into a short 10-question assessment. Each question has a 90-second timer. Answer honestly — there are no trick questions, only honest ones. You cannot go back or skip.
• Step 5 — You're done
• After the assessment, you will see a confirmation screen. If your profile is shortlisted, you will be invited to schedule your interview directly from the same screen.
• The entire process is reviewed by our team. Only complete applications are considered

Apply at: https://careers.infinixholding.com/apply/customer-support-representative-moekvu4o

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person