Customer Service Representative

At Sexton Pest Control, we put people first. We make sure our team members have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. No experience? No worries. We will train! Do you like meeting new people and working independently? Can you stay motivated, organized, and personable in all sorts of weather, with all sorts of customers? If so, you have what it takes to be a successful Customer Service Representative.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Handle complaints and resolve issues effectively while maintaining professionalism.
• Perform data entry tasks to update customer records and interactions in the system.
• Conduct outbound calls to follow up on bids and inquiries.
• Maintain knowledge of company products, services, and promotions to assist customers effectively.

Skills

• Strong communication skills in English; multilingual or bilingual abilities are a plus.
• Proficient in Microsoft Office Suite and general computer skills.
• Previous experience in customer service or client services is preferred.
• Familiarity with call center operations and phone etiquette.
• Sales experience is beneficial for upselling products or services but not required.
• Excellent typing skills for effective communication and documentation.

Sound like the job for you? Please email your resume to emunday@sextonpestcontrol.com

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person