Customer Service Representative

Job Location: DHA-1 Cantt Lahore

Company Description

E-Dental Mart is Pakistan’s first online dental store, offering a wide range of dental products at reasonable prices with a guarantee of originality and quality. Serving dentists, dental students, and lab personnel, E-Dental Mart provides an extensive selection of products categorized for a seamless online shopping experience. Based in Lahore, the platform is dedicated to making modern dental equipment accessible to the local community, particularly dental students. Our mission is to simplify the procurement of high-quality dental tools and supplies that were traditionally hard to source, now conveniently available online.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Lahore. The role involves assisting customers with inquiries, addressing concerns, maintaining customer satisfaction, and providing an exceptional customer experience. The representative will be responsible for ensuring smooth communication with customers and effectively resolving their issues, ensuring their trust and loyalty to the brand.

Qualifications

• Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Experience in managing Customer Experience and building positive relationships with clients
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks effectively and resolve issues promptly
• Prior experience in customer service roles is advantageous
• Proficiency in English and Urdu to ensure clear communication
• Bachelor’s degree or equivalent experience preferred

Perks & Benefits:

• Competitive salary package, Sale incentives, monthly bonuses
• Fuel Allowance, Mobile Allownce
• Professional growth opportunities.
• Friendly and supportive work environment.
• Annual Tours, Monthly Incentives

Job Type: Full-time

Experience Customer Service: 1 year (Preferred) Fresh Graduates can also apply.

Work Location: In Person

To apply, send your CV at hr@edentalmart.com

Job Type: Full-time

Pay: Rs40,000.00 - Rs80,000.00 per month

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person