Customer Service Representative

Redicare helps organizations standardize and manage workplace first aid programs across multiple locations. For over 35 years, we’ve supported thousands of clients with recurring service programs that combine planning, supplying equipment, training, and compliance tracking.

This is not a transactional product; we provide a mission-critical service that impacts employee safety, operational compliance, and risk reduction.

Our model is simple and effective: identify gaps, implement a standardized program, and support it through a recurring service platform.

At Redicare, the work matters because in a real first aid emergency, the first minutes count. You will help clients empower their staff to take life-saving actions.

BENEFITS:

• $50,000-$55,000/year salary
• Paid training
• Health, Vision, Dental insurance
• 401(k) matching
• Paid time off

THE ROLE:

• This is a high-speed, front-line communication triage role, not a technical service desk or outside sales role.
• As our office-based Customer Service Representative, you are Redicare's master gatekeeper and the voice of our brand. You will handle all incoming reactive chaos—phone calls, emails, and web chats—solving administrative inquiries on the spot or accurately converting complex client requests into clean tickets for our specific scheduling coordinators.

WHAT YOU’LL DO:

• Act as the primary, high-energy point of contact for all inbound customer touchpoints
• Answer general questions regarding previous services, next scheduled service, standard billing, general product questions, and basic account information.
• Determine if you are interacting with a new or existing customer. Listen actively to uncover client needs and route technical or scheduling requests or sales requests immediately to the proper department.
• Maintain absolute accuracy when updating client notes and tracking files in the CRM
• Support the Account Management department head with central administrative overflow

WHAT THE ROLE IS NOT:

• Not a cold-calling sales position
• Not a technical repair desk or physical hardware troubleshooting role
• Not an outside account management or field-based position
• This is a 100% office-bound, inbound triage role

WHAT SUCCESS LOOKS LIKE:

• Extremely fast response and resolution times for inbound chats, emails, and calls
• High accuracy in ticket routing (zero lost or improperly assigned customer issues)
• Maintaining an exceptionally high customer satisfaction score (CSAT)
• Keeping client documentation flawless within our database

WHO YOU ARE:

• 2–4+ years in a fast-paced B2B customer service, inbound call-center, or office administrative role
• Exceptional verbal and written communication skills (polished, professional, and clear)
• A rapid problem-solver who can gracefully manage multi-tasking across phone lines and text chats
• Process-driven with strong technical data-entry habits
• Patient, empathetic, yet highly efficient with a client's time
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Proficiency with modern Field Service Management (FSM) or CRM software
• A positive, team-oriented attitude with a willingness to learn
• Ability to Commute: Congers, NY 10920 (Required in person)

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)

Work Location: In person