Customer Service Representative

The Customer Support & Operations Executive will be responsible for managing customer interactions across multiple channels (calls, emails, WhatsApp, Instagram/Meta), ensuring timely resolution of queries, handling order confirmations, and supporting inventory accuracy.

Key Responsibilities

• · Handle incoming and outgoing calls, ensuring minimal missed or unresolved calls.
• · Manage pending confirmations and paid out-of-stock (OOS) orders from the previous day.
• · Respond to customer emails within defined timelines.
• · Monitor and reply to Instagram/Meta direct messages (DMs).
• · Track and resolve pending WhatsApp chats.
• · Ensure timely handling of prepaid OOS orders.
• · Update WhatsApp catalog weekly to reflect accurate product availability.
• · Resolve all types of customer complaints promptly.
• · Clear end-of-day queries across Instagram, WhatsApp, and email.
• · Manage international order issues and provide weekly updates.
• · Conduct customer calls related to orders, returns, and follow-ups.
• · Support inventory management with accurate reporting and updates.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1–3 years of experience in customer support or operations.
• Strong verbal and written communication skills (English & Urdu preferred).
• Proficiency in MS Office (Excel, Word) and familiarity with CRM tools.
• Ability to multitask and manage multiple communication channels simultaneously.
• Problem-solving mindset with attention to detail.

Pay: Rs40,000.00 per month

Work Location: In person