Customer Service Representative

Job Summary
Are you positive, dependable, and great with people on the phone? Do you thrive in a fast-paced environment where every day is different? Are you looking for more than “just a job” and want to be part of a team that values character, integrity, and excellence?

At Torch Service Company, we are looking for someone who brings energy, professionalism, and a genuine desire to help others. We are looking to add a valuable team member who will represent our company’s core values and high standards every single day.

As a Customer Service Representative, you’ll be the first impression of our customers’ experience. You’ll help schedule service calls, communicate with customers, support our field team, make outbound calls to customers, and deliver the kind of service that sets Torch apart from the rest.

We’re proud of the culture we’ve built — a positive, family-oriented environment where people are treated with respect and encouraged to grow both personally and professionally.

Our mission is simple:
Provide plumbing, heating, and cooling excellence to our communities while creating life-changing career opportunities for our team members.

If you’re ready to work hard, grow with a strong team, and make a real impact, we’d love to hear from you.

Duties

• Answer incoming calls and assist customers with scheduling service appointments and learning more about our plumbing, heating, and cooling services.
• Make outbound calls to current and potential customers regarding memberships, maintenance programs, and special promotions.
• Support existing customers with appointment updates, scheduling adjustments, and general service-related questions.
• Work closely with our office and field teams to provide clear communication and a smooth customer experience from start to finish.
• Accurately document customer communication, appointment details, and account information within our CRM system.
• Represent Torch Service Company with professionalism, honesty, personal responsibility, and a customer-first attitude in every interaction.

Skills

• Strong phone communication skills with a friendly, professional, and customer-focused attitude
• Experience with phone sales, customer service, and customer relationship management (CRM) software preferred
• Comfortable handling inbound and outbound customer calls in a fast-paced environment
• Experience working with multi-line phone systems
• Strong computer literacy, including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Excellent organizational and multitasking abilities with strong attention to detail
• Strong typing, data entry, and proofreading skills
• Ability to manage scheduling, calendars, customer records, and other general office responsibilities
• Team-oriented mindset with the ability to communicate effectively with office staff and field technicians
• Dependable, positive, and professional under pressure

Qualifications:

• High school diploma or equivalent required
• Previous experience in customer service, sales, or office support preferred
• Positive attitude with a willingness to learn and grow
• Strong communication and interpersonal skills
• Ability to work well in a fast-paced, team-oriented environment
• Professional, dependable, and customer-focused
• Ability to stay organized and multitask effectively
• Ability to provide exceptional customer service while solving problems efficiently and confidently
• Self-motivated with a strong work ethic and personal responsibility

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• office: 2 years (Preferred)

Work Location: In person