Customer Service Representative

Client Service Representative

Job Description:
We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

CSR Responsibilities:

• Workflow Management: Optimizes daily schedules by prioritizing appointments, client education, and triaging lobby needs (vaccines, wellness, retail).
• Communication: Manages a multi-line phone system, handles calls/messages, and provides a warm, professional welcome.
• Client Care & Compassion: Delivers exceptional service, remains calm during emergencies, and manages emotional or difficult client interactions with empathy.
• Administrative Duties: Accurately processes payments, maintains precise client/pet records, and handles documentation (scanning, emailing, etc.).
• General Support: Completes all tasks assigned by supervisors.

Qualifications:

• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Cornerstone, ezyVet etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: HS Diploma or educational equivalent

Benefits & Job Type

• Full or Part-Time8-12 hours Shifts
• up to 40 hours per week
• Weekend, evening and holiday shifts required
• Opportunities for advancement
• Comprehensive medical, dental, and vision insurance401(k) matching
• PTO

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.