Customer Service Representative

Position Summary

We are seeking a reliable and organized Customer Service Representative to provide customer support operations for the sales team. This role is responsible for ensuring excellent customer experiences through responsive communication, account support, billing assistance, and proactive follow-up with customers regarding payment or account issues.

The ideal candidate is professional, detail-oriented, customer-focused, and able to speak to customers with the utmost respect.

Key Responsibilities

Customer Support & Account Management

• Provide exceptional customer service through inbound phone calls and email support
• Assistcustomers with account-related questions and updates
• Troubleshoot login and access issues for online platforms
• Respond to billing inquiries and payment-related concerns
• Process and manage customer account payments
• Maintainaccuratecustomer records and account documentation

Collections & Follow-Up

• Conduct outbound callsregardingfailed credit card transactions or missed payments
• Follow up with customers to resolve outstanding account issues promptly and professionally
• Identifyat-risk customer situations and escalate or hand off cases when necessary

Administrative Duties

• Perform daily administrative tasks related to customer accounts and support operations
• Monitor support inboxes, ticket queues, and customer communication channels
• Ensuretimelyandaccuratedocumentation of customer interactions
• Assistin developing and improving customer service procedures and workflows

Qualifications

• Previouscustomer service or customer support experiencerequired
• Strong communicationskills, both verbal and written
• Excellent organizational and multitasking abilities
• Comfortable handling sensitive customer and billing information
• Proficient with email, phone systems, CRM platforms, and online account management tools
• Ability to remain calm and professional in challenging customer situations

Schedule

• Part-time position
• Standard business hours with occasional flexibility as needed

Preferred Skills

• Experience with billing systems or payment processing
• Problem-solving mindset with strong attention to detail
• Ability to prioritize tasks and manage multiple responsibilities efficiently

Compensation & Benefits

• Competitive pay based on experience
• Opportunities for growth and advancement
• Supportive team environment