Customer Service Representative

Overview
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for clients, customers, and staff, ensuring smooth communication and efficient office operations. Your positive attitude and organizational skills will help foster a welcoming atmosphere while managing administrative tasks with precision.

Duties

• Answer phones, emails, and chats in a timely and professional manner
• Greet visitors and families warmly, providing excellent customer service as a front desk
• Answer multi-line phone systems promptly and professionally, directing calls as needed
• Manage appointment scheduling and calendar management for staff and programs
• Perform data entry, filing, and maintain accurate records using Microsoft Office and Google Workspace tools
• Handle incoming inquiries via phone or email, providing clear information about programs and policies
• Assist with office management tasks such as supply inventory, photocopying, proofreading documents, and maintaining cleanliness of the reception area
• Support administrative functions including bookkeeping, billing, and basic clerical duties

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications
• Excellent phone etiquette with experience handling multi-line phone systems
• Prior office management or administrative experience is a plus
• Exceptional organizational skills with attention to detail in data entry, proofreading, and filing
• Ability to multitask efficiently while maintaining professionalism under pressure
• Strong time management skills to prioritize daily responsibilities effectively

Join us in making a positive impact to support to our center’s operations! This paid position offers an opportunity to grow your customer support and administrative skills in a vibrant environment.

Pay: $23.78 - $32.59 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote