Customer Service Representative

Join the Experts in Fleet & Heavy Equipment Glass Services

Fleet Glass Services (FGS) — Raleigh, NC

Founded in 1996 and headquartered in Raleigh, North Carolina, Fleet Glass Services (FGS) is a trusted leader in glass repair, replacement, and installation for fleet vehicles, specialty units, and heavy equipment. We proudly serve fleet managers, maintenance teams, mining operations, and risk management professionals across the region.

️ About the Role

We’re looking for a Customer Service Representative / Dispatcher to join our skilled and dedicated team. You’ll be part of a close-knit crew that takes pride in craftsmanship, safety, and delivering outstanding customer service.

This is an entry-level opportunity, perfect for someone looking to start or grow their career in the trades or home services industry. We’re seeking a reliable, motivated individual who is a quick learner and thrives in a team-oriented environment.

What You’ll Do

As a CSR/ Dispatcher at FGS, you’ll be responsible for:

• Schedule and dispatch technicians efficiently based on location, skillset, route optimization, and job urgency.
• Manage incoming service requests from fleet customers via phone, email, and online platforms.
• Utilize Service Titan to track job progress, update work orders, order and receive inventory, and communicate with technicians in real time.
• Monitor job completion times and proactively address delays or issues.
• Maintain clear communication with fleet managers and customers, providing updates on service appointments.
• Work closely with the sales and customer service teams to ensure a seamless experience for clients.
• Manage inventory counts and ensure accurate stock levels by conducting regular physical counts; coordinate with vendors to purchase materials and maintain optimal inventor levels.
• Handle urgent scheduling adjustments and troubleshoot problems as they arise.
• Maintain close communication with leadership to resolve complex issues or seek assistance with scheduling to ensure business continuity.

✅ Qualifications

We’re looking for someone who brings:

• Previous dispatching experience in the auto-glass, automotive, or service industry preferred but not needed.
• Proficiency in ServiceTitan or similar field service management software preferred but not needed.
• Strong multitasking and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented mindset with a focus on efficiency and professionalism.
• Basic knowledge of auto-glass repair is a plus but not required.

Why Join FGS?

• Competitive pay and benefits
• Opportunities for training and advancement
• Supportive team environment
• Work that makes a real impact on safety and operations