Customer Service Representative

Job Description:
We are seeking a dependable and professional Customer Service Representative to join our team in Lakewood, NJ. The ideal candidate must be fluent in English (primary language required). Spanish is a plus, but English fluency (speaking and reading) is mandatory.

Responsibilities:

• Answer incoming phone calls in a professional and courteous manner
• Assist customers with canceled orders and resolve related concerns
• Help customers with order changes and updates
• Provide excellent customer service to ensure customer satisfaction
• Assist customers with promotions and special offers
• Accurately document customer interactions
• Work with team members to resolve customer issues efficiently

Qualifications:

• Fluent in English (required – must speak and read fluently)
• Spanish-speaking ability is a plus
• Strong communication and problem-solving skills
• Ability to multitask and manage high call volumes
• Basic computer skills
• Previous customer service experience preferred

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. The ideal candidate is highly organized, tech-savvy, bilingual (preferred), and passionate about delivering outstanding customer service. This paid position offers an exciting opportunity to develop your administrative and communication skills while making a meaningful impact on our clients’ experience.

Duties

• Greet visitors and answer multi-line phone systems with professionalism and courtesy, ensuring each caller receives prompt assistance.
• Manage front desk operations, including handling incoming correspondence, scheduling appointments, and maintaining a tidy reception area.
• Utilize computer skills to perform data entry, update customer records in QuickBooks and other office management software, and assist with billing or bookkeeping tasks.
• Support office management by organizing files, proofreading documents, and maintaining accurate records through filing systems.
• Provide exceptional customer support via phone, email, or in person by addressing inquiries, resolving issues efficiently, and offering helpful solutions.
• Assist with calendar management and appointment scheduling for staff or medical/dental reception needs as required.
• Demonstrate excellent phone etiquette while managing clerical tasks such as proofreading documents, managing Google Workspace tools, and supporting administrative functions.

Qualifications

• Proven experience in office management, clerical work, or customer service roles; previous experience as a receptionist or personal assistant is highly valued.
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry software like QuickBooks.
• Exceptional organizational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent communication skills in English; bilingual abilities are a plus for serving diverse clientele.
• Demonstrated knowledge of multi-line phone systems, office procedures, filing systems, and calendar management.
• Attention to detail with proofreading skills to ensure accuracy in all correspondence and documentation.
• Ability to manage time efficiently while handling multiple responsibilities such as phone support, data entry, and administrative tasks. Join us to be part of a vibrant team dedicated to delivering top-tier customer service! This role offers valuable experience in office operations across various industries including healthcare settings like dental or medical reception environments. We’re committed to supporting your growth through comprehensive training and a positive work atmosphere—apply today to make a difference!

Pay: $16.00 - $25.00 per hour

Work Location: In person