Customer Service Representative

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Essential Job Functions

· Assists with order ETAs, tracking number information, errors, account questions, billing, cancelations, online subscription portal, and other queries that may arise.

· Resolve customer complaints via phone, email, mail, or live chat.

· Use work issued device to call customers and verify account information.

· Greet customers warmly and ascertain problem or reason for calling.

· Assist with placement of orders, cancellations, refunds, edits, or bro point inquiries.

· Take payment information and other pertinent information such as addresses and phone numbers for orders.

· Answer questions about how our services work, requirements for deliveries, etc.

· Suggest effective solutions when a problem arises.

· Inform customer of deals and promotions.

· Upsell products and services.

· Utilize computer technology to handle high call volumes.

· Work with customer service manager to ensure proper customer service is being delivered.

· Go the extra mile to engage customers.

· Performs other related duties and projects as business needs require by direction of management.

Qualifications

· Proven customer support experience

· Strong phone communication skills and active listening

· Ability to multi-task, prioritize and manage time effectively

· High school diploma or equivalent; college degree preferred

· Experience in a fast-paced culinary environment

· Experience in a high-volume production facility is a plus

· Reliable transportation

- Availability to work weekends (Saturday and Sunday).

- 2 in office days per week required

-When working from home, a quiet distraction free area to work is a must.

Pay: $22.00 per hour

Work Location: Hybrid remote in Eatontown, NJ 07724