Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Pay Rate - $16.50 Monolingual

Work Location : Remote / Work from home (Need to be residing in NC, FL, or GA.)

Equipment: Bring Your Own Device (BYOD) per attached specs

Training Hours: Monday – Friday 9:00 am - 5:00 pm EST

• Training Duration: 2 Weeks - 100% attendance is expected

Nesting Hours: Monday – Friday 9:00 am – 5:00 pm EST

• Nesting Duration: 1 Week - 100% attendance is expected

Responsibilities:

• Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.

• Accurately document member information and call notes.

• Provide accurate information and provide a positive experience to all callers, including potential • • Providers and local county offices in addition to members and/or authorized representatives.

• Complete outbound follow-up calls as appropriate.

• De-escalate callers when handling complaints and/or grievances, escalating if appropriate.

• Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.

• Complete offline work tasks as needed.

• Other duties as assigned.

Qualifications:

• High School Diploma (or GED equivalent) is required; Associate's degree is preferred.

• 1-3 years of inbound call center customer service experience is required, healthcare is preferred.

• Demonstrated ability to remain positive and professional during stressful periods.

• Ability to work in a high speed environment.

• Attention to detail.

• Knowledge of Medicaid is a plus.

• Proven ability to effectively multi-task, and complete work timely and accurately.

• Proficient typing skills with attention to accuracy and quality is essential.

• Solid computer skills including: Excel, Microsoft Word and Outlook.

• Solid verbal and written communication skills.

• Must be able to read and interpret policies, procedures and instructions.