Customer Service Representative

Position Overview

We are seeking a highly organized, detail-oriented professional to join our team as a Customer Service Representative . This position serves as the first point of contact for customers and plays a critical role in supporting daily office operations.

The ideal candidate is friendly, professional, and confident in making decisions independently. They must be able to thrive in a fast-paced environment, manage multiple priorities simultaneously, and maintain a high level of accuracy and attention to detail.

Key Responsibilities

• Answer incoming phone calls
• Schedule appointments
• Provide exceptional customer service to clients and vendors
• Coordinate technician schedules and respond to scheduling changes throughout the day
• Process and maintain paperwork, reports, and electronic records
• Monitor emails and respond promptly to customer inquiries
• Enter and update information accurately within company software systems
• Assist with invoicing, work orders, and administrative support tasks
• Communicate effectively with customers regarding scheduling & job status
• Identify problems and make sound decisions quickly while maintaining excellent customer service
• Support daily office operations and assist with special projects as needed

Qualifications

• Previous experience in customer service, scheduling, reception, dispatching, or office administration preferred
• Strong computer skills and ability to learn new software quickly
• Excellent verbal and written communication skills
• Exceptional organizational and time-management abilities
• Ability to prioritize multiple tasks and meet deadlines
• Strong problem-solving and decision-making skills
• Ability to work independently with minimal supervision
• High attention to detail and accuracy
• Positive attitude and strong work ethic
• Dependable, punctual, and professional appearance

Desired Traits

We are looking for someone who:

• Enjoys helping customers and solving problems
• Remains calm and professional under pressure
• Takes initiative without being asked
• Thinks critically and makes good decisions quickly
• Can shift priorities in a fast-moving environment
• Is highly organized and detail-oriented
• Works well independently while also supporting a team

Pay is DOE with benefits Please send a resume to Frontierglass.office@gmail.com or stop in and drop it off @ 2130 Van Horn road

Pay: $20.00 - $25.00 per hour

Work Location: In person