Customer Service Representative

Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our Frosted Frog team! In this role, you will be the frontline ambassador for our company, providing exceptional support and service to our valued customers. Your energetic approach and strong organizational skills will ensure every interaction is positive, professional, and productive. This paid position offers an exciting opportunity to develop your office management and customer support expertise while making a meaningful impact on our clients’ experience. If you thrive in fast-paced environments and enjoy helping others, this is the perfect role for you!

Responsibilities

• Greet customers warmly at the front desk and manage multi-line phone systems with professionalism and efficiency
• Assist clients with inquiries, schedules, and order requests via phone, email, or in person
• Maintain accurate records through data entry, filing, and updating customer information using Microsoft Office and Google Workspace tools
• Support office management tasks such as calendar management, appointment scheduling, and organizing documents
• Handle clerical duties including proofreading, document preparation, and managing correspondence
• Provide excellent customer support by addressing concerns promptly and courteously
• Perform basic bookkeeping tasks using QuickBooks or similar software to ensure accurate financial records

Requirements

• Proven office experience with strong organizational skills and attention to detail
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
• Excellent phone etiquette with experience managing multi-line phone systems
• Bilingual abilities are highly preferred to serve diverse customer needs effectively
• Previous clerical or administrative experience is a plus
• Strong typing skills with high accuracy and time management capabilities
• Experience with data entry, filing, proofreading, and customer support functions
• Knowledge of office management practices including calendar management and personal assistant tasks is desirable
• Ability to handle confidential information discreetly while maintaining professionalism

Join us to be part of a lively team dedicated to delivering outstanding service! This role offers valuable experience in office administration, customer relations, and support functions—all within a supportive environment committed to your growth.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person