Customer Service Representative

Overview
Middlebury Animal Hospital is a busy multi-doctor veterinary clinic serving the pets and their human companions from all over the county. We provide compassionate, quality veterinary care.

Join our dynamic team as a Customer Service Representative and become the vital link between our organization and our valued clients. In this energetic role, you will deliver exceptional support by managing customer inquiries, providing accurate information, and ensuring a positive experience at every touchpoint. Your enthusiasm and organizational skills will help foster strong relationships, streamline office operations, and contribute to our reputation for outstanding service. This paid position offers an exciting opportunity to develop your administrative and customer support expertise in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions.
• Manage front desk duties including greeting visitors, handling incoming calls, and directing them appropriately.
• .Manage and keep computerized records in our web based practice management system
• Support office management tasks such as calendar management, appointment scheduling.
• Provide exceptional customer support by addressing concerns, resolving issues efficiently, and maintaining a friendly demeanor with all clients.
• Collaborate with team members to improve office processes, support administrative projects, and uphold high standards of phone etiquette and organizational skills.

Skills

• Strong computer literacy
• Excellent organizational skills with the ability to multitask effectively in a busy office environment.
• Experience with multi-line phone systems, data entry, and general clerical tasks.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Previous experience in customer service or administrative roles such as front desk or veterinary receptionist recommended and preferred.
• Demonstrated time management skills with the ability to prioritize tasks efficiently while maintaining attention to detail.
• Professional phone etiquette combined with strong proofreading skills for correspondence accuracy. This role is ideal for proactive individuals eager to grow their administrative expertise while delivering top-tier customer service in a lively work environment. We are committed to supporting your professional development through meaningful responsibilities and a collaborative team culture!

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• veterinary: 1 year (Preferred)

Work Location: In person