Customer Service Representative

Do you enjoy helping people and making their day better? Are you friendly, organized, and comfortable talking on the phone? If so, we would love to have you on our team.

OUR CORE VALUES!

SEARCHING FOR A CUSTOMER SERVICE REPRESENTATIVE WITH ATLEAST 3 YEARS OF CALL CENTER EXPERIENCE & SALES BACKGROUND!

• Be attentive to detail
• Have excellent interpersonal communication skills!
• Take responsibility for work
• Solve problems quickly and creatively
• Collaborate with the team on a regular basis
• Take initiative
• Maintain regular attendance
• Be professional in appearance
• Have a positive and team oriented attitude
• Abide by all company policies and procedures

Preferred:

• Service Titan experience

• Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!
• Ability to effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools simultaneously while maintaining accuracy, responsiveness, and attention to detail.
• Consistently in-bounding and out-bounding calls. This will include some happy checks with customers and some inside sales.
• Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
• Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
• Assisting in sales of Safety Comfort Agreements
• Other duties as assigned.