Customer Service Representative

Sierra7, Inc. is seeking Call Center Customer Service Representatives for our Emergency Response Call Center.

• This is a short-term seasonal position.
• This position is remote work.
• Candidate must be a citizen of the United States.

The hourly rate is $17.20 per hour plus $5.36 in Health and Welfare Benefits.

Description:

• Managing a high volume of incoming calls
• Identifying and resolving customer issues accurately and efficiently
• Providing high quality response to customer inquiries and needs
• Building sustainable relationships with customers through professional communication
• Providing accurate, timely, and complete information by using the right methods and tools
• Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
• Keeping detailed records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies

Responsibilities for this position include:

• The agent will provide public support to people needing guidance on who to contact to resolve their situation.
• The ideal candidate for this role is passionate about ensuring excellence in service, responds quickly and effectively to customer inquiries, and is comfortable working in a fast-paced environment with a high call volume.

• 1-year or more customer support experience or experience as a client service representative
• English speaking proficiency (Spanish bilingual is a plus)
• Strong communications skills, including phone communications and active listening.
• Familiarity with CRM systems and practices
• Strong research and problem-solving skills
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
• Demonstrated ability to handle sensitive and confidential situations.
• Ability to handle crisis situations and deal with difficult inquirers.
• High School Diploma or GED

APPLICANTS MUST BE A U.S. CITIZEN AND RESIDE IN THE UNITED STATES, PUERTO RICO, OR GUAM.

Benefits:

• 401k Plan
• Medical/Dental/Vision
• LinkedIn Learning

This posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of Sierra7, Inc. and will not be acknowledged or returned.

We will never send communications through any other domain, including @sierra7careers.com, @gmail.com or @yahoo.com. ALL communications will come from a @sierra7.com domain. We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Sierra7 employee, please contact us at Talent.Acquisition@sierra7.com

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Sierra7 will not provide sponsorship for employment-based immigration benefits for this position. To be considered for this position all candidates must reside in the United States and be a US Citizen. This position is not a C2C opportunity.

Sierra7 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by federal, state, or local law.

Equal Opportunity Employer Veterans Disabled