Customer Service Representative

Overview
Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that supports our valued clients and ensures smooth daily operations. In this role, you will be the first point of contact, providing exceptional customer support through various communication channels while managing administrative tasks that keep our office running efficiently. Your enthusiasm, organizational skills, and dedication will help foster positive relationships and enhance the overall customer experience.

Duties

• Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in-person interactions.
• Manage front desk responsibilities, including greeting visitors, handling check-ins, and directing calls with excellent phone etiquette.
• Utilize computer skills to perform data entry, maintain accurate records, and update customer information using Microsoft Office, Google Workspace, and other office management tools.
• Assist with clerical duties like copying, faxing, mailing, and maintaining organized filing systems to ensure smooth office operations.
• Contribute to a positive work environment by demonstrating professionalism, organizational skills, and a proactive approach to problem-solving.
• There will be a Show and Tell approach to learning the various printers and print systems used constantly for the production of customer needs. This will include learning the Bindery aspect of the business. Such as cutting, folding, padding and coil binding

Experience

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and data entry skills.
• Experience handling multi-line phone systems and providing excellent customer service in fast-paced environments.
• Demonstrated organizational skills with the ability to prioritize tasks efficiently while managing time effectively.
• Previous experience in a "Print Shop" is a plus.
• Knowledge of the Adobe Layout and Design products is very helpful.

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person