Customer Service Representative

Role Purpose

Responsible for supporting customer accounts through coordination of manufacturing orders, inventory management, scheduling support, and customer communication. This role serves as a primary point of contact between customers and internal teams to ensure accurate order processing, inventory control, and timely information flow.

Key Responsibilities

· Receive manufacturing orders and enter them into the MRP system

· Review customer purchase orders and applicable terms

· Assist with production scheduling activities

· Coordinate with customers to ensure raw materials are available for production runs in a timely manner

· Create and maintain bills of materials within the MRP system

· Coordinate with production and quality personnel to ensure product formulas and inspection plans are received prior to production runs

· Issue inventory transactions in the MRP system and perform required material consumption transactions

· Bill and invoice customer orders as applicable

· Calculate production yields

· Prepare and distribute daily and monthly production reports as required

· Utilize customer MRP systems, such as SAP, when applicable

· Complete customer physical inventories and maintain customer inventory records

· Communicate inventory data and status information to customers as required

· Complete required filing and documentation for customer accounts

· Compile consumption and inventory reporting data

· Perform cycle counts

· Coordinate customer shipment requirements in conjunction with the warehouse team

· Coordinate proper customer material storage within warehouse areas

· Attend and participate in customer meetings, audits, and conference calls as required

· Maintain open communication with customers to ensure timely exchange of scheduling, inventory, and production information

· Perform additional duties as assigned by management

· All employees are responsible for complying with applicable health, safety, and environmental requirements relevant to their role.

Skills & Knowledge

Experience:

· MRP systems and inventory management principles

· Computer proficiency, including data entry and reporting

· Strong written and verbal communication skills

· Strong interpersonal skills with the ability to interact diplomatically with customers and internal teams

· Time management and organizational skills

· Strong reasoning skills with the ability to analyze data, identify issues, and draw valid conclusions

· Minimum of three years of experience in a manufacturing environment

· Experience supporting customer accounts, inventory, or production coordination

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Manufacturing facility: 3 years (Preferred)

Work Location: In person