Customer Service Representative

Customer Service Representative

Club Systems, Inc. – Stafford, TX
Full-Time | In-Office

About Club Systems

Club Systems has been serving the fitness and recreation industry since 1979. We provide club management software, payment processing, access control, and member management solutions to health clubs, fitness centers, and specialty facilities across the United States. Our reputation has been built on exceptional customer service, industry expertise, and long-term client relationships.

Position Overview

Club Systems is seeking a highly motivated and professional Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, learning software systems, solving problems, and communicating with business owners and staff in a professional manner.

The successful candidate will become an expert on our software platform and serve as a trusted resource for our clients by answering questions, troubleshooting issues, and providing exceptional customer support.

Responsibilities

• Answer incoming phone calls and support requests from clients.
• Learn and understand Club Systems software applications and services.
• Assist clients with software navigation, setup, troubleshooting, and best practices.
• Respond to customer inquiries via phone, email, and text.
• Document support interactions and maintain accurate records.
• Prioritize and manage multiple tasks simultaneously.
• Work closely with other team members to resolve customer issues.
• Follow up with clients to ensure issues are resolved satisfactorily.
• Provide professional, friendly, and knowledgeable service at all times.
• Identify opportunities to improve client experience and internal processes.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service mindset and professional phone presence.
• Ability to learn software systems quickly.
• Strong problem-solving and critical-thinking skills.
• Comfortable multitasking in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to communicate effectively with business owners, managers, and staff.
• Proficiency with Windows-based computers and common business applications.
• Previous customer service, technical support, help desk, or software support experience is preferred but not required.

What We're Looking For

The ideal candidate:

• Speaks confidently and professionally.
• Is naturally curious and enjoys learning new technology.
• Can remain calm and composed when solving customer issues.
• Takes ownership of problems and follows them through to completion.
• Is dependable, punctual, and self-motivated.
• Can juggle multiple conversations and priorities without losing attention to detail.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Paid training.
• Paid time off.
• Opportunity for advancement within a growing software company.
• Stable, long-term career opportunity with a company that has served its industry for over 40 years.

How to Apply

Please submit your resume along with a brief summary explaining why you would be a good fit for a customer-facing software support role.

Club Systems is an equal opportunity employer and values professionalism, integrity, and exceptional customer service.

Pay: From $12.00 per hour

Work Location: In person