Customer service representative

Job Overview

The Institute of Knowledge (IOK) is seeking a dedicated and professional Customer Service Representative to join our team in San Diego, California, United States. The Institute of Knowledge offers a variety of high-quality Islamic educational programmes, including a full-time WASC accredited school, seminaries, and chaplaincy services for Muslims of all ages. Our mission is to foster a finer future by connecting individuals with exceptional Islamic resources through our diverse online and onsite courses and community events. As the first point of contact for our community, you will play a vital role in providing outstanding support and information to our students, parents, and visitors, ensuring a positive and welcoming experience for everyone.

This is a FULL_TIME position with a competitive salary of $25 - $35 USD per hour.

Responsibilities

• Serve as the primary point of contact for all incoming enquiries via telephone, email, and in-person visits.
• Provide accurate and detailed information about our full range of programmes, courses, school enrolment processes, and community events.
• Assist individuals with registration and payment, ensuring a smooth and efficient experience.
• Address and resolve queries, concerns, and complaints in a professional, timely, and empathetic manner.
• Maintain and update community member and student records with a high degree of accuracy and confidentiality.
• Liaise effectively with various internal departments, including admissions, academic staff, and event organisers, to ensure cohesive communication.
• Perform general administrative duties to support the daily operations of the institute.
• Uphold the mission and values of the Institute of Knowledge in all interactions.

Qualifications

• Proven experience in a customer-facing role, such as customer service, reception, or administration.
• Exceptional verbal and written communication skills with a professional and courteous telephone manner.
• Strong interpersonal skills with the ability to build positive relationships with a diverse community.
• Excellent organisational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a willingness to learn new software systems.
• A high level of professionalism, discretion, and a compassionate approach to problem-solving.
• Ability to work independently as well as part of a team in a dynamic environment.
• (Desirable) Previous experience within an educational institution or non-profit organisation.
• (Desirable) Familiarity with the community we serve and an appreciation for Islamic educational principles.