Customer Service Representative / Administrative Assistant

A Customer Service Representative / Administrative Assistant is a hybrid role that combines front-facing customer support with internal office coordination. It’s common in small to mid-sized companies where one person handles both client communication and administrative tasks.

Here’s a clear breakdown:

Job Summary

This role is responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience, while also supporting daily office operations such as scheduling, documentation, and coordination.

Key Responsibilities

Customer Service Duties:

• Respond to customer inquiries via phone, email, or chat
• Handle complaints and provide appropriate solutions
• Process orders, returns, or service requests
• Maintain customer records and update databases
• Follow up to ensure customer satisfaction

Administrative Assistant Duties:

• Manage schedules, appointments, and meetings
• Prepare reports, documents, and correspondence
• Maintain filing systems (physical and digital)
• Handle data entry and basic bookkeeping tasks
• Coordinate with internal departments and external vendors

Required Skills

• Strong communication and interpersonal skills
• Organizational and multitasking ability
• Attention to detail
• Basic computer skills (e.g., Microsoft Office, email systems)
• Problem-solving and conflict resolution skills

Pay: QAR52,000.00 - QAR82,000.00 per year

Work Location: In person