Customer Service Representative / Administrative Assistant

A Customer Service Representative / Administrative Assistant is a hybrid role that combines front-line customer interaction with internal office support. This position is common in small to mid-sized companies where efficiency and multitasking are important.

Overview:
This role ensures smooth daily operations by assisting customers, handling administrative tasks, and supporting different departments. The employee acts as a key point of contact both externally (customers/clients) and internally (staff and management).

Key Responsibilities:

Customer Service Duties:

• Respond to customer inquiries via phone, email, or chat
• Resolve complaints and provide appropriate solutions
• Process orders, returns, or service requests
• Maintain customer records and update databases
• Follow up with customers to ensure satisfaction

Administrative Duties:

• Manage schedules, appointments, and calendars
• Prepare and organize documents, reports, and correspondence
• Handle data entry, filing, and record-keeping
• Assist with billing, invoicing, or basic accounting tasks
• Coordinate meetings, travel arrangements, and office logistics

Additional Tasks:

• Support HR or management with basic administrative needs
• Maintain office supplies and coordinate with vendors
• Ensure office operations run efficiently

Required Skills & Qualifications:

• Strong communication and interpersonal skills
• Organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Attention to detail and problem-solving skills
• Ability to handle confidential information
• Previous experience in customer service or administration is preferred

Pay: QAR58,000.00 - QAR76,000.00 per year

Work Location: In person