Customer Service Representative - Agency Operations (1+ yrs insurance exp req)

AFR Services is a national provider of mortgage underwriting, portfolio risk management and insurance products and services to the lending and insurance industries. AFR strives to be the best and is highly respected within the lending and insurance communities. As a result, loan originators, servicers and insurance agencies of all sizes turn to AFR as their end to end risk management solution to protect their collateral, meet federal compliance requirements and offer the best flood coverages for their insured clients. AFR’s major services and product offerings include Flood Zone Determinations, NFIP & Private Flood Insurance products and Insurance Tracking & Lender Placed Insurance.

The ideal candidate is highly organized, detail-oriented, and eager to develop expertise in flood insurance products, carrier processes, and compliance requirements. This is a customer service and administrative role that provides excellent support to AFR’s customers and the agency’s producers.

What you’d be doing:

· Perform complex administrative tasks, including answering busy phones, obtaining missing data (addresses, documents, signatures, etc.) during the course of binding customer policies

· Providing documents and information to agents, lenders, and insureds when requested

· Fostering strong relationships with clients to maintain client retention

· Acquires an understanding of the National Flood Insurance Program (NFIP)’s Mandatory Purchase Guidelines (flood zone definitions, insurance requirements, grandfathering, seven-year rule) and basic compliance questions

· Processing endorsements, audits and cancellations, including delivery to client

· Answering customer questions regarding coverage changes, problems, certificates, etc.; referring to Producers when necessary

The skills you’d bring to AFR:

· High school diploma or equivalent required; some college preferred

· Minimum 1-3 years’ experience in an insurance agency or similar administrative role; property and casualty (P&C) insurance experience preferred

· Possess basic understanding of insurance policies (declaration pages, lender/servicer requirements, lender forced-placed)

· Active Texas P&C Insurance License or obtained within 90 days of hire; required

· Proficient in use of MS Office Suite (Outlook, Word, Excel)

Local candidates only. Sponsorship not available for this role now or in the future.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

The Job Description can be made available as part of the hiring process. EOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you possess a basic understanding of insurance policy details?
• Do you live within 45 minutes of 75093?

Education:

• High school or equivalent (Required)

Experience:

• insurance agency: 1 year (Required)

License/Certification:

• Texas P&C license (Required)

Work Location: In person