Customer Service Representative Al-Futtaim Logistics Riyadh

Customer Service Representative Al-Futtaim Logistics Riyadh

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role
You will be the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience across KSA operations. Processing daily orders and inbound receipts in SAP, aligned with agreed KPIs. To maintain close coordination with internal departments to manage workflow, process transactions, and maintain high standards of client satisfaction while supporting the operational efficiency at all times

What You Will Do

• Processing of Inbound/ Outbound on WMS in SAP
• Coordination with transporting partners to arrange the transportation
• Updation of daily trackers & reports in an accurate manner
• Validation of vendor billing data and on time submission of monthly billing
• To ensure all operational KPI's are met

Required Skills To Be Successful

• Customer Service Excellence
• Verbal and written communication
• Problem Solving and Complaint Handling
• Team Collaboration

About The Team
Reporting to the Operations Manager and will work closely with internal and external stakeholders.

What Qualifies You For The Role

• Graduation in any degree.
• Fluency in English, with preference for additional languages like Arabic.
• 2 years of relevant experience in customer service
• Strong skills in customer service, communication and problem-solvin

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom made mobility solutions by delivering nothing less than world class omni channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000 member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.