Customer Service Representative and Dispatcher

If you enjoy helping customers, staying organized, and keeping a busy schedule running smoothly, this is an opportunity to join a team that values reliability, teamwork, and strong customer service.

What’s in it for You?

• Pay ranging from $18–$22 per hour based on experience
• Performance-based bonus opportunities
• Part-time schedule averaging 34 hours per week
• Monday and Tuesday: 7:00 AM – 4:00 PM in office
• Monday and Tuesday: 4:00 PM – 8:00 PM remote
• Wednesday through Friday: 7:00 AM – 10:00 AM
• Overtime opportunities available based on business needs
• Health insurance
• Retirement plan with company match
• Paid vacation
• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Supportive leadership team with an open-door culture
• Employee assistance programs including home and vehicle down payment support

Why Join Al Coronado Plumbing?

• Established company with a strong reputation in Tucson
• Team-focused environment built on communication and respect
• Opportunity to work alongside experienced professionals in the home service industry
• Leadership team that values employee feedback and professional growth
• Consistent workflow and long-term career stability
• Proudly recognized for excellent customer service with a strong local reputation

Your New Role

• Answer inbound customer calls and schedule plumbing service appointments
• Dispatch technicians based on availability, location, and job requirements
• Communicate scheduling updates and appointment confirmations with customers
• Provide professional customer support and resolve scheduling concerns
• Assist with administrative and clerical office responsibilities
• Maintain accurate customer and scheduling records
• Participate in an after-hours on-call rotation as needed
• Position based in Tucson, Arizona

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 1–3 years of customer service or dispatching experience
• Experience in administration or the home service industry preferred
• High school diploma or equivalent
• Typing speed of at least 45 words per minute
• Proficiency with Microsoft Office applications
• Strong communication and organizational skills
• Ability to multitask in a fast-paced office environment
• Ability to remain seated for extended periods as needed during shifts
• Experience with DESCO software is a plus

Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person