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Customer Service Representative (B2 English)

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We are Hiring! | Call Center Agents – US Account 🇺🇸

📍 Location: Maadi – Technology Park / New Cairo

🕐 Shifts: Rotational

🧑‍🎓 Open to: Undergraduates & Graduates

🗣️ Required English Level: B2 (Upper Intermediate)

About the Role:

Athear is seeking enthusiastic and customer-focused Call Center Agents to join our growing team for a US-based account. This is an excellent opportunity for individuals looking to develop their career in a fast-paced, professional, and supportive environment.

Key Responsibilities:

  • Handle inbound and outbound customer interactions professionally.
  • Provide accurate information and resolve customer inquiries efficiently.
  • Follow communication scripts and adhere to call center procedures and policies.
  • Maintain a high level of customer satisfaction and service quality.
  • Collaborate with team members and supervisors to meet performance targets.

Requirements:

  • Fluent English (Minimum B2 level – Upper Intermediate).
  • Strong communication and problem-solving skills.
  • Ability to work in a rotational shift environment.
  • Positive attitude and a customer-first mindset.
  • No prior experience required – fresh graduates and undergraduates are welcome.

What We Offer:

  • 💰 Salary: EGP 16,000 Net
  • 🏥 Social & Medical Insurance
  • 🎓 Paid Training Program
  • 🚐 Door-to-Door Transportation
  • 🌱 Opportunities for growth and development within a leading outsourcing company

How to Apply:

Interested candidates are invited to send a voice note introducing themselves via:

📱 WhatsApp: 01010644438

📧 Email: mariam.hamdy@athear.com


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