Customer Service Representative (B2 English)

Job description

We are Hiring! | Call Center Agents – US Account 🇺🇸

📍 Location: Maadi – Technology Park / New Cairo

🕐 Shifts: Rotational

🧑‍🎓 Open to: Undergraduates & Graduates

🗣️ Required English Level: B2 (Upper Intermediate)

About the Role:

Athear is seeking enthusiastic and customer-focused Call Center Agents to join our growing team for a US-based account. This is an excellent opportunity for individuals looking to develop their career in a fast-paced, professional, and supportive environment.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally.
• Provide accurate information and resolve customer inquiries efficiently.
• Follow communication scripts and adhere to call center procedures and policies.
• Maintain a high level of customer satisfaction and service quality.
• Collaborate with team members and supervisors to meet performance targets.

Requirements:

• Fluent English (Minimum B2 level – Upper Intermediate).
• Strong communication and problem-solving skills.
• Ability to work in a rotational shift environment.
• Positive attitude and a customer-first mindset.
• No prior experience required – fresh graduates and undergraduates are welcome.

What We Offer:

• 💰 Salary: EGP 16,000 Net
• 🏥 Social & Medical Insurance
• 🎓 Paid Training Program
• 🚐 Door-to-Door Transportation
• 🌱 Opportunities for growth and development within a leading outsourcing company

How to Apply:

Interested candidates are invited to send a voice note introducing themselves via:

📱 WhatsApp: 01010644438

📧 Email: mariam.hamdy@athear.com