CUSTOMER SERVICE REPRESENTATIVE (BANK TELLER)

Full-Time | Wisconsin Rapids, WI

Join A Team That Values People
WoodTrust Bank offers a professional, friendly, and growth‑oriented environment where every associate plays a meaningful role in our success. We’re looking for someone who enjoys helping others, thrives in a customer‑facing role, and takes pride in delivering exceptional service. If that sounds like you, we’d like to welcome you to our Customer Service Representative (CSR) team.

About WoodTrust
Did You Know? WoodTrust is one of the largest privately owned, full‑service financial institutions headquartered in central and northern Wisconsin. With more than $7.6 billion in client assets under management and $675 million in bank assets, we serve individual, family, corporate, and not‑for‑profit clients across 35 states.

Since 1891, our core value has remained the same: the customer is #1. We are equally committed to our associates – providing a workplace where people can learn, grow, and build long-term careers. As a private, family‑owned organization, we offer stability, opportunity, and a team of talented professionals who genuinely enjoy what they do.

What You’ll Do
As a CSR, you will be the welcoming face of WoodTrust, ensuring a positive total customer experience by supporting both individual and business clients. This role is ideal for someone who is personable, detail‑oriented, and comfortable working in a fast‑paced environment.

Your responsibilities will include:

• Greeting customers warmly and providing exceptional service
• Processing routine financial transactions (deposits, withdrawals, check cashing, loan payments, money orders)
• Balancing your cash drawer accurately at the beginning and end of each shift
• Verifying customer identification and following security procedures to prevent fraud
• Educating customers on bank products and digital banking tools
• Assisting with account maintenance such as address changes, card replacements, and inquiries
• Referring customers to specialists for loans, investments, or more complex needs
• Maintaining confidentiality and adhering to all banking regulations
• Handling cash and negotiable instruments with accuracy and care
• Supporting branch operations with administrative tasks and recordkeeping
• Resolving customer concerns professionally or escalating when appropriate
• Helping customers set up and navigate online and mobile banking

What You Bring
Success in this role comes from a blend of professionalism, curiosity, and genuine care for people. You’ll thrive here if you bring:

• A high school diploma or GED (1–3 years of related experience preferred)
• A positive attitude, strong reliability, and a professional demeanor
• Excellent communication and customer‑service skills
• Strong attention to detail and the ability to multitask
• Comfort handling cash and basic math concepts
• Proficiency with computers and familiarity with Windows environments
• A team‑oriented mindset and a commitment to confidentiality

Why Join Our Team
WoodTrust strives to be an employer of choice by offering meaningful work, long-term career paths, and a supportive environment where associates can succeed. We offer:

• Competitive compensation
• A full benefits package including medical, dental, vision, vacation, and sick leave
• A generous 401(k) match
• Performance based annual bonus opportunities
• A predictable schedule prepared in advance
• Hours between 7:00 a.m. – 5:00 p.m. Monday – Thursday, 7:00 a.m. – 6:00 p.m. Fridays, and approximately one Saturday per month (8:00 a.m. – 12:00 p.m.)
• On the job training and opportunities for internal advancement
• A fun, talented team that values collaboration and growth

Ready to Apply?
We’d like to meet you! Please submit your application and resume by email to jobs@woodtrust.com or in person at any WoodTrust branch in Wisconsin Rapids, Plover, or Wausau.

WoodTrust is an Equal Opportunity Employer.