Customer Service Representative bilingual

Location: Indiana – Elkhart Job Type: Hourly Job Category: Customer Service Salary Level: Hourly

Reports to: Account Manager

Department: Customer Service

Experience: Two years prior customer service experience required.

Education: High School diploma required. College degree preferred.

Job Description

The customer service representative is an entry level position that works in a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks in a call center environment.

Responsibilities

• responding to customer open/close requests, customer inquiries, and requests for account information,
• negotiating collections arrangements,
• coordinating service requests,
• determining the most effective resolution to customer issues
• maintaining customer accounts.

Minimum Qualifications

Typically requires two to four years customer service related work experience. Previous computer experience required. High level of direct customer contact requiring strong, Communication (oral and written) and negotiation skills. Working knowledge of company policies, practices and customer credit-related matters.

Primary Duties

A CSR may perform any combination of the following tasks: Credit negotiations (payment extensions, arrangements, turn-ons and turn-offs). Respond to billing inquiries and handle customers’ high bill complaints. Provide information about company programs, products and services. Report electric, gas, water and trash issues and outages. Provide data to customers requesting new services. Seek resolution of customer complaints. Open and close accounts at request of customer. Refer customers to network of agencies able to provide financial assistance. Respond to utility commission and agency inquiries.

SKILLS REQUIRED:

The ability to maintain high energy and a positive attitude in a fast-paced environment is imperative. Candidates must be able to organize and set priorities; adapt to constant changes and updates involving customer service practices and procedures; have the ability to maintain strong working relationships with customers ,teammates and all facets of the company. Take the initiative to solve problems and meet goals with professionalism. Excellent verbal communication and phone and email etiquette skills are required. Candidates must be able to compose business correspondence and have strong grammar skills.

COMPETENCIES:

• Attention to Detail
• Customer Focus
• Initiative
• Problem Solving
• Teamwork

Job Type: Full-time

Pay: $24,500.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person