Customer Service Representative (Bilingual in Mandarin)

Job Overview:

We are seeking an experienced Bilingual Customer Service Representative to join our team. This role is responsible for responding to customer needs and inquiries, order flow processing and review, customer/vendor claims, and data input.

Key Responsibilities:

· Coordinate order processing across warehouses, ensuring accuracy and timeliness in fulfilling customer needs, while supporting the invoicing process.

· Handle inbound and outbound calls/emails regarding order status/issues, damage/shipping claims, and general questions.

· Handle freight/merchandise claims with common carriers (such as FedEx, UPS) and track the claim status.

· Collaborate closely with cross-functional teams across different regions to establish and maintain customer relationships. Continuously provide high-quality services to ensure customer satisfaction and promote long-term partnerships.

· Manage relationships with third-party logistics, transportation, and suppliers to ensure timely and quality service.

· Perform other duties as assigned.

Qualifications:

. Bachelor’s degree or equivalent

· Minimum of 1 year customer service experience preferred

. Bilingual (English/ Mandarin) is required to facilitate smooth communication with the team and clients.

· Good interpersonal and customer service skills to ensure positive interactions with customers and vendors

· Proficient in Microsoft Office (Excel, Word, PowerPoint), with strong Excel data analysis skills preferred.

· Ability to handle multiple tasks efficiently in a fast-paced environment and meet deadlines.

· Time-management skills to respond to customer/vendor inquiries and issues promptly

· Strong organizational, communication, and collaboration skills, service-oriented, with a strong sense of responsibility and customer awareness.

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person