Customer Service Representative (Bilingual - Spanish/English)

Overview

Join our dynamic Ubiquity team as a Bilingual Customer Service Representative, where your passion for helping others and your ability to communicate confidently in both Spanish and English make a meaningful impact from day one. In this role, you'll serve as the essential link between customers and the solutions they need, delivering exceptional support through clear communication, active listening, and thoughtful problem-solving.

Every interaction is guided by our core values of Head, Heart, and Hustle, using your Head to understand the customer needs and navigate multiple systems with accuracy, your Heart to create positive, empathetic experiences, and your Hustle to resolve issues quickly, often within the same day. You'll ask probing questions, provide reliable information, and follow established processes to ensure customers feel heard, supported, and confident in the solutions you provide.

This role offers an exciting opportunity to grow in a fast-paced, supportive environment where flexibility, teamwork, and customer obsession drive everything we do. If you thrive under pressure, enjoy connecting with people, and are eager to make a difference, this position gives you the platform to shine while helping customers feel valued and understood.

Duties:

• Be customer obsessed.
• Manage each contact interaction with our customers' satisfaction as your number one priority.
• Identify customers' needs, clarify information, research every issue and provide solutions.
• Inform customers by explaining procedures; answering questions; providing information.
• Deliver on commitments; do what you say you will do.
• Resolve customer issues the same day, at most within 24 hours.
• Always provide accurate and correct information to the customer. Listen carefully and actively to understand the true customer question.
• Interact with customers by asking probing questions to identify customer needs and proper solutions.

Requirements:

• Multilingual proficiency in Spanish and English with excellent verbal and written communication skills.
• Ability to read, write, speak and understand the English language in a business environment.
• High School Diploma or equivalent required.
• Passion for delivering stand-out customer experiences.
• Ability to multitask effectively and work with multiple online systems at once.
• Utilize various online systems to satisfy customer concerns.
• Ability to ask probing questions and problem resolution skills.
• Utilize online knowledge bases in real time during customer interactions to ensure proper processes are followed and customers are satisfied.
• Ability to follow instructions for specific customer resolution tasks.
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service. (Microsoft Office, G-Suite)
• Experience in call center industry is preferred.
• Be flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays, or extra shifts to meet the needs of the business.

Pay: $16.25 - $16.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person