Customer Service Representative - Call Center

Job Overview
We are currently hiring multiple Customer Service Representatives with experience in wholesale food distribution with high volume call center environment to join our team.

Schedule: Monday-Friday, 9:30am-5:00pm
Pay: $19.00 - $20.00/hr DOE
Location: Flower Mound, TX 75028
This is a in-office postion

Key Responsibilities:

• Assist vendor or customers by providing accurate product and service information
• Enter and process high-volume resturant or customer orders (up to 200 line items per order)
• Handle order issues, questions, and follow-ups in a timely manner
• Communicate professionally with customers, vendors, and internal teams
• Support daily operations, including invoicing and end-of-day processing
• Coordinate with vendors for product requests and samples
• Perform general administrative tasks such as reviewing emails, faxes, and special orders

Requirements:

• Must have experience in wholesale food distribution
• Must have strong data entry skills with experience handling high-volume orders
• Ability to work in a fast-paced environment and manage multiple tasks
• Reliable, detail-oriented, and able to meet deadlines
• Strong communication and customer service skills
• Must pass background check

Preferred Qualifications:

• 2–4 years of customer service, call center and related area within foodservice industry.

Application Question(s):

• Do you have experience in foodservice, food distribution, or supporting restaurants? (Yes/No)
• Are you comfortable processing high-volume orders (100+ line items)? (Yes / No)

Experience:

• High Volume Call center: 2 years (Required)