Customer Service Representative (CSR)

Requirements:

Education: Bachelor’s degree

2-3 years of experience in customer service complaints handling preferred

Excellent written, verbal communication and Problem solving skills

Proficiency in CRM and ticketing systems

Willing to work hard and with autonomy to handle customer cases till case resolution

Comfortable in conducting routine tasks while maintaining quality standards

Excellent typing skills

Job Description:

• Respond to customer inquiries via chat, email, or phone in a timely and professional manner.
• Handle and provide the correct answers for client inquiries.
• Assist users in navigating the platform and understanding available services.
• Escalate complex issues to relevant teams while ensuring follow-up and resolution.
• Collect feedback from clients and share insights to improve user experience.
• Contribute to building a positive, empathetic, and supportive relationship with clients.
• Report daily events to team leaders and highlight areas where more attention may be needed.
• Maintain an updated tracker for all complaints.
• Work closely with E-commerce, CX, and Operations teams to ensure quick resolution.
• Coordinate with 3rd-party partners when required delivery, suppliers, etc..
• Follow up with customers post-resolutions to confirm satisfaction where applicable.
• Ensure all resolutions follow company policies, SLAs, and e-commerce procedures.

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person