Customer Service Representative (CSR)

• Handle incoming calls, chats, or social media inquiries from customers.
• Assist customers with product/service information, order status, and general inquiries.
• Resolve customer complaints by identifying problems and offering suitable solutions.
• Maintain accurate records of customer interactions in the system (CRM).
• Follow up with customers to ensure their issues are resolved.
• Process orders, refunds, and returns when required.
• Escalate complex issues to the relevant department or supervisor.
• Meet daily/weekly KPIs such as call handling time, customer satisfaction score, and resolution rate.
• Stay updated with company policies, promotions, and product information.
• Provide professional, friendly, and efficient customer support.

Job Type: Full-time

Pay: Rs30,000.00 - Rs40,000.00 per month

Education:

• Intermediate (Preferred)

Experience:

• CSR: 1 year (Preferred)

Location:

• Lahore Johar Town (Preferred)

Work Location: In person