Customer Service Representative (CSR)

Customer Service Representative (CSR) – Job Description

Key Responsibilities:

• Respond to customer inquiries via calls, WhatsApp, email, and social media
• Provide accurate information about courses, fees, and schedules
• Handle complaints and resolve issues professionally
• Maintain customer records and update data regularly
• Follow up with leads and potential students
• Coordinate with internal teams for smooth operations

Requirements:

• Minimum 2 years of relevant experience
• Strong communication and interpersonal skills
• Basic computer knowledge (MS Office, social media handling)
• Ability to work in a professional and target-oriented environment

Working Hours:
10:00 AM – 6:00 PM

Salary:
PKR 30,000 + incentives (depending on experience)

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person