Customer Service Representative (CSR) – Dispatch Experience Required

Join our exceptional team as a Customer Service Representative and embark on a rewarding journey of assisting and delighting our valued customers!

$Competitive Pay + Bonus Opportunities

Four Seasons Plumbing is a growing, family-owned residential service company serving Buncombe and Henderson Counties. We are known for high-quality workmanship, strong customer relationships, and a performance-driven team culture.

We are seeking a high-performing Customer Service Representative with dispatching experience who can confidently manage customer interactions while optimizing technician schedules in a fast-paced environment.

If you thrive under pressure, enjoy problem-solving, and understand how to balance customer satisfaction with operational efficiency, this is a strong career opportunity.

Why This Role Stands Out

• Performance-based bonus opportunities
• 100% employer paid health insurance
• 7 paid holidays (including your birthday)
• Paid Time Off (PTO)
• Clear career advancement paths
• Stable, team-oriented work environment
• Active community involvement and events

Key Responsibilities Customer Service

• Answer high-volume inbound calls and make outbound calls as needed
• Provide professional, solution-oriented support to customers
• De-escalate concerns and ensure full resolution
• Build rapport and deliver a best-in-class customer experience

Dispatching & Scheduling

• Schedule and dispatch technicians based on urgency, location, and skillset
• Monitor and adjust the schedule throughout the day to maximize efficiency
• Communicate clearly with technicians and customers regarding arrival times and updates
• Proactively fill open time slots and minimize downtime

Performance & Administrative

• Meet or exceed booking, call handling, and conversion metrics
• Accurately document all interactions in CRM (ServiceTitan preferred)
• Follow company processes, scripts, and service standards

Qualifications Required

• 2+ years of customer service experience with dispatching responsibilities
• Experience handling high call volume in a fast-paced environment
• Strong multitasking and time management skills
• Excellent phone presence and communication skills

Preferred

• ServiceTitan experience
• Experience in home services (plumbing)
• Familiarity with Google Workspace (G-Suite)
• Strong data entry accuracy

Work Schedule

• Monday–Friday (in-office role)
• Availability for on-call rotation required

EEO

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Call center: 3 years (Required)

Ability to Commute:

• Mills River, NC 28759 (Required)

Ability to Relocate:

• Mills River, NC 28759: Relocate before starting work (Required)

Work Location: In person