Customer Service Representative (CSR) / Dispatcher

About Us

At Xtreme Mechanical, we pride ourselves on delivering quality service and reliable solutions to our customers. We are looking for a Customer Service Representative/Dispatcher who will play a key role in supporting our customers, technicians, and service managers. This position is ideal for someone who is organized, detail-oriented, and thrives in a fast-paced environment.

Responsibilities

• Communicate with customers to schedule service calls
• Route technicians and debrief them after jobs
• Handle appointments from start to finish in ServiceTitan
• Ensure data accuracy in the system
• Scan and attach paperwork as needed
• Create and maintain new customer files
• Schedule maintenance visits and membership services
• Assist with parts ordering (as needed)
• Complete follow-up calls with customers to ensure satisfaction
• Answer incoming calls and confirm appointments
• Assist with additional administrative and office support tasks as required

Qualifications

• High school diploma or equivalent
• Minimum 2 years of customer service experience (dispatch or office experience preferred)
• Strong data entry and computer skills with high accuracy
• Excellent multitasking and organizational abilities
• Professional communication skills with customers, staff, and vendors
• Ability to work under pressure and adapt to changes or unexpected challenges
• Must hold a valid driver’s license with a good driving record
• ServiceTitan experience is a huge plus

Working Conditions

• Standard office environment with controlled conditions

Physical Requirements

• Light physical demands (lifting standard office equipment such as files, phone, computer, copier, etc.)
• Occasionally lift/carry items up to 30 lbs

Why Join Us?

• Friendly, team-oriented work environment
• Opportunities for growth within a stable and customer-focused company
• The chance to play a critical role in connecting customers with our valued technicians

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Service Titan : 1 year (Preferred)

Ability to Commute:

• Telford, PA 18969 (Required)

Work Location: In person