Customer Service Representative (CSR) Female

Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.

Key Responsibilities:

• Handle inbound and outbound customer calls and emails in a professional manner
• Resolve customer inquiries and complaints efficiently
• Maintain accurate records of customer interactions
• Coordinate with internal departments to address client concerns
• Provide information about our recruitment services and processes
• Follow up on client applications and ensure timely communication

Qualifications:

• Proven experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office and CRM systems
• Ability to multitask and stay calm under pressure
• Fluency in Urdu (English is a plus)
• Minimum education: Intermediate or Bachelor

Job Type: Full-time

Pay: Rs25,000.00 - Rs50,000.00 per month

Education:

• Intermediate (Preferred)

Location:

• Lahore (Preferred)

Work Location: In person