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Customer Service Representative (CSR) Female

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Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.

Key Responsibilities:

  • Handle inbound and outbound customer calls and emails in a professional manner
  • Resolve customer inquiries and complaints efficiently
  • Maintain accurate records of customer interactions
  • Coordinate with internal departments to address client concerns
  • Provide information about our recruitment services and processes
  • Follow up on client applications and ensure timely communication

Qualifications:

  • Proven experience in customer service or a similar role
  • Excellent communication and interpersonal skills
  • Proficiency in MS Office and CRM systems
  • Ability to multitask and stay calm under pressure
  • Fluency in Urdu (English is a plus)
  • Minimum education: Intermediate or Bachelor

Job Type: Full-time

Pay: Rs25,000.00 - Rs50,000.00 per month

Education:

  • Intermediate (Preferred)

Location:

  • Lahore (Preferred)

Work Location: In person

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